ReframeShow customers the answer instead of describing it
“Click the third icon from the left” rarely works. A 30-second recording that zooms in on the right button does, and you can reuse it for the next customer who asks.
Why Reframe for customer support
Faster than writing
Record the steps once and the editor opens with zooms already in place. Most answers are ready in a couple of minutes.
Clear on any screen
Zooms make small controls readable even when customers watch on a laptop or phone.
Reuse it
Recordings stay in your library inside Chrome. Export again later in another size or format.
Private by default
Your admin screens never leave your computer unless you send the file yourself.
How to record customer support with Reframe
- Open your product in a tab, ideally with a demo account.
- Click the Reframe icon and press Record.
- Click through the answer slowly, saying what you’re doing if you have your microphone on.
- Stop, trim the start and end, and export at Low or Standard quality for a small file.
- Attach the video to your reply, or add it to your help article.
Tips
- Record with a test account so no real customer data appears.
- A GIF works well inside help-desk replies that don’t play video.
- Choose the 16:9 aspect ratio so the video fits most email and chat previews.
Questions
Can I share a link instead of a file?
Not yet. Reframe saves a video file on your computer, which you can attach or upload wherever you like. Optional share links are on our roadmap.
How big are the files?
At Low quality a minute of video is usually around 20 MB or less, small enough for most help desks. Shorter clips and GIFs are smaller still.
Related use cases
Bug reports
Record a bug in Chrome and get a video that zooms in on every click, with the keys you pressed on screen. No account, nothing uploaded.
Tutorials
Record step-by-step tutorials in Chrome. Reframe zooms in on each click and shows the shortcuts you press, so viewers never lose their place.
Ready to make yours?
Free, no account, and nothing leaves your computer.
Coming soon to the Chrome Web Store