Refund policy

Last updated: 30 October 2026

In short: if Reframe Pro isn’t right for you, ask within 14 days of buying and we’ll refund you in full. No questions asked.

What’s covered

Reframe itself is free. This policy covers Reframe Pro, the optional one-time purchase ($39). You can ask for a full refund for any reason within 14 days of your purchase.

After 14 days we can still help if Pro doesn’t work as described on thepricing page and we can’t fix it. Write to us and we’ll find a fair solution, including a refund where the law or fairness calls for one.

How to ask for a refund

1. Email info@koderskube.com from the address you bought with, or use thecontact form.
2. Include your order number from the receipt email. Telling us why is optional, but it helps us improve.

We reply within two working days. Refunds are issued by our reseller, Lemon Squeezy, to the payment method you used. Depending on your bank, the money usually arrives within 5 to 10 working days.

After a refund

Your licence key is switched off, so Reframe goes back to the free version on your computers. Your recordings, projects and exported videos are not affected: they stay on your computer and remain yours.

Your legal rights

This policy adds to your rights under consumer law where you live; it doesn’t take any away. If you’re in the EU or the UK, you can also cancel within 14 days under the right of withdrawal.

Contact

Questions about a purchase or a refund: info@koderskube.com.